Delivery & Returns
Good news, I ship worldwide! Postage prices have risen a lot lately, I really hope this doesn't put anyone off from ordering. I do still cover a portion of these costs myself to keep them as low as possible for you all. Always remember you can order along with friends as a group if you'd like to share the cost. Please see the prices below.
All items ordered directly through my website are posted Royal Mail Signed For 1st Class, and should arrive 1-2 days after being posted. A signature will be required upon delivery. If you require Special Delivery (tracked) postage, please contact me before checking out. For custom orders, I will give you the option between 1st Class Signed For and Special Delivery when I set up the custom listing.
1st Class Signed For: £4
Special Delivery: £8
The following prices are for tracked postage. I only offer tracked postage for international orders.
1-4 sets: £10
5+ sets: £15
The rest of the world
Again, these prices are for tracked postage.
1 set: £10
2-4 sets: £15
Proof of postage is always kept. We cannot be held responsible for lost parcels, but will always try to help.
Unfortunately, once a parcel has been posted, it is entirely out of my control. It is the customer’s responsibility to research custom charges for their country, and to pay any fees that may occur.
If you are not happy with your order for any reason, please contact [email protected] or get in touch via the 'contact us' page, or via Instagram DM (@urbanbirdclothing). I always aim to respond to all emails within 48 hours on working dayy, and will do my best to help.
Lingerie/pole wear is non refundable for hygiene reasons, unless they are faulty through any fault of ours. If this is the case, get in touch. Please also refer to our care instructions section, if items aren't cared for properly and are damaged as a result, we cannot be held responsible.