Frequently asked questions

How do I order?

I have a waitlist for custom orders which is usually full, but reopens every 3-4 months or so. All info can be found on the link below, or check out the ‘how to order’ story highlight on my Instagram (@urbanbirdclothing) if you’d prefer. Instagram is definitely the best way to keep up to date with my reopenings!

A few times a month, I also release pre order sets. Essentially these are designs chosen by me (so not customised), but will be made to order in your custom sizing. This is a great way to order one of my sets without being on the waitlist. Again, I have a story highlight with more info about how these work, or check out the link below.


Can I get on your waitlist?

The chances are, the waitlist is full at this moment. I reopen it every 3-4 months, at an exact time and date that I will pre-announce on my Instagram, and it usually fills up again with 200+ sets within an hour. Keep a close eye on my Instagram for updates, you could even turn on post notifications if you’re worried you’ll miss it! (I promise I don’t post too often!)


Do you have anything ready to ship?

I no longer stock ready to ship sets, as I much prefer the inclusivity of being able to offer custom sizing.


Why is everything on your website sold out?

I was getting too many orders to keep up with when I have all the listings up on the website, hence the waitlist. I like to keep those sets up though, just so people can get an idea of pricing more than anything. Those designs are all available to order as custom sets if you are on my waitlist, however check out the custom orders page to see what fabrics, laces and elastics are currently in stock, as some on my website may actually have sold out.


When will your waitlist reopen?

My waitlist will reopen when I’m all caught up with the current list. As soon as I know the exact time and date, I will post plenty on my Instagram so be sure to keep an eye on my posts and set your reminders!

Do you ship to_____?

Yes! I ship worldwide.


How long do orders take to be dispatched?

All orders take between 2-4 days roughly to make and dispatch. As soon as your order has been posted, you will receive an email. Shipping times depend on the destination.


How much is shipping?

Shipping prices depend on the destination and how many sets you order, please see the link below for specifics.


Will I be charged customs?

Unfortunately, once a parcel has been posted, it is entirely out of my control. It is the customer’s responsibility to research custom charges for their country, and to pay any fees that may occur.


Do you offer returns?

Check out our returns policy below.

Will my order be tracked?

UK orders are sent First Class Signed For unless otherwise requested. Special Delivery is available on request and does include tracking.

All international orders are sent tracked, and you will receive the tracking info via email as soon as your order has been posted.


Can I combine my order with friends, and order as a group?

Sure! You are more than welcome to combine orders with friends, it's a great way to save on postage costs. I just ask that you checkout together if an order is being shipped to the same address, it just makes it easier for me to keep track of. 


How much do they cost?

Prices vary depending on the design. Most sets cost between £70-£95, with the more complicated and strappy designs being most expensive. To get an idea of pricing, check out the products marked as sold out on my homepage, I keep them there for this very reason.


Do you make my size?

I can make any size! I just need the following measurements;

Around the fullest part of your bust:

Under your bust:

Around your waist:

Around your hip bone:

Around the fullest part of your bum:


How do I measure?

Check out the size guide page for help with how to measure. If you’re still unsure, please don’t hesitate to contact me!


Is a certain fabric/lace/elastic still available?

Please check my custom orders page for an up to date account of all currently available fabrics, laces and elastics.


Is a sold out fabric being restocked?

All my fabrics are very limited edition, and once one sells out, it's not always possible to restock it unfortunately!


Are the bralets padded?

No, none of my bralets are padded. However upon request, I can add a lining into the bralets with a little pocket so you can add your own removable padding, this is £4 extra per bralet.


Can they be used as pole wear?

Sure! Although originally designed as lingerie, most of my customers tend to buy my designs to use as pole wear now. They often request two adjustments to be made, the first is to add a pocket for their own removable padding, as mentioned above. And the second is to widen the crotch area slightly on any bottoms they order, this is an easy adjustment so is free of charge.


Can they be used as swimwear?

My designs are intended as lingerie, and have not been tested for use as swimwear. Chlorine, salt water and heat can all affect fabrics, and even the techniques and elastics used for swimwear manufacturing are vert different. So ultimately, no, I do not recommend you use my designs as swimwear, only do so at your own risk. 


What designs can I choose from for custom orders?

I have so many designs and so many variations of said designs to choose from, and the best way to view them all is to scroll through my Instagram account and screenshot the ones you like. Often, small details like lace placement and strappy details can be mixed and matched, so please feel free to ask me about any ideas. However, keep in mind that I don't create entirely new designs for custom orders.